Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino for us to look at? This page covers how to reach the Australian Casino Apps team and what we can help with.
How to Reach Us
Email is the best way to get in touch. Write to us at [email protected] and a real person from our team will read your message and respond — we don't rely on automated replies. Include a short summary of what your enquiry is about so we can direct it to the right person and get back to you sooner.
We aim to reply within a couple of working days, though this can stretch slightly during busier periods.
What We Can Help With
- Questions about our reviews — If anything in our coverage of online pokies, live dealer games, payment methods or fast payout times is unclear, ask away.
- Corrections and updates — Offshore casino operators change their bonus terms, withdrawal limits and licensing details fairly often. If you spot something on ivec.org that looks out of date, let us know and we'll check it.
- Feedback on our rankings — Our evaluation criteria weigh things like payout speed, licensing and game variety. If you have a different experience with a listed operator, we're happy to hear it.
- Suggestions for casinos to review — New online casinos launch regularly. If there's one you'd like us to assess, tell us and we'll take a look.
- Partnership or editorial enquiries — If you represent an operator or a media outlet and want to discuss working together, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone close to you needs support around gambling, mention this in your message and we can point you towards relevant Australian support services.
Before You Write In
A few things are worth checking first, since they can often answer your question faster than waiting for a reply:
- Bonus terms, wagering requirements and maximum cashout limits are usually listed on the operator's own site, alongside our summary — these can change, so the operator's terms always take precedence.
- Withdrawal times and KYC requirements vary by casino and by payment method, so if you're chasing a specific payout query, that's usually a matter for the casino's own support team rather than ours.
- If you're comparing options outside Australia, our page on trusted non-GamStop casinos for UK players may be more relevant to what you're looking for.
A Note on Independence
Australian Casino Apps reviews and ranks offshore online casinos available to Australian players, and some of the operators we cover may pay us a commission if a reader signs up through our site. This never decides our rankings or the ratings we publish — our assessments are based on our own research into licensing, payment options, game libraries and payout practices. If you ever think a review has fallen short of that standard, tell us directly.
What Happens Once You Contact Us
Every message is read by someone on our team before a reply goes out. We can't promise an instant answer, but we do read everything and follow up rather than leaving enquiries unanswered. If your question needs input from more than one person on our side, it may take a little longer — we'll let you know if that's the case.
Thanks for taking the time to reach out. Honest, current information is what we're aiming for on ivec.org, and hearing from readers is a genuine part of keeping it that way.